Option 1 Claim Questions

1. What components are eligible for reimbursement of post-warranty repairs?

To be eligible for partial reimbursement of a post-warranty repair, you must meet the following criteria:
(1) Your vehicle previously received a repair to one of the following engine components during the original 5-year/160,000-kilometre warranty:
Exhaust Gas Recirculation (“EGR”) Cooler
Oil Cooler
Fuel Injector(s)
EGR Valve
Turbocharger
(2) You paid for another repair to the same component (or, in the case of the EGR Cooler and Oil Cooler, a repair to either component) after the 5-year/160,000-kilometre warranty expired, but before 6 years or 215,000 kilometres (whichever comes first)
(3) the post-warranty repair or replacement you paid for otherwise would have been covered under the original warranty (i.e., the vehicle was properly maintained, not misused, and the engine was not modified).


2. What are the limits for reimbursement?

You may submit a claim for parts and labour charges you paid to obtain a repair to the following components, subject to the limits indicated below:
Exhaust Gas Recirculation (“EGR”) Cooler: $475
Oil Cooler: $525
Oil Cooler & EGR Cooler both replaced during same repair: $825
Fuel Injector(s): $375 for the 1st injector; $125 for each additional injector
EGR Valve: $200
Turbocharger: $750


3. What if I believe my vehicle received a previous repair or replacement to an eligible component during the 5-year/160,000-kilometre warranty, but it is not listed as eligible for reimbursement on my Claim Form?

Follow the below steps to determine if you had an eligible warranty repair to a covered component :
Step 1 : Confirm that the repair or replacement was actually to one of the five components potentially eligible for reimbursement under the settlement. These components are:
Exhaust Gas Recirculation (“EGR”) Cooler
Oil Cooler
Fuel Injector(s)
EGR Valve
Turbocharger
Repairs to components with similar names to the eligible components (e.g., Turbo Supply Pipe, Exhaust Back Pressure Sensor, Fuel Injector Control Module, etc.) do not make your vehicle eligible to Reimbursement of Post Warranty Repairs absent a repair to an eligible component.
Step 2 :Confirm the repair or replacement occurred before your vehicle reached 160,000 kilometres AND before your vehicle reached 5 years in service. (If you purchased your vehicle used, note that the warranty runs from the date of the vehicle’s original purchase, not the date you purchased the vehicle.)
If, after going through the above steps, you believe your vehicle received a repair or replacement to an eligible component during the vehicle’s 5-year/160,000-kilometre New Vehicle Limited Warranty that is not listed on your Claim Form, click here to download a form to establish the eligibility of that component. Submit the signed and completed form and all required documentation along with your Option 1 Claim Form Package.


4. What is needed for proof of repair or replacement?

You must submit proof that the repair or replacement for which you are seeking reimbursement occurred. Proper proof of repair or replacement includes a legible receipt or similar document showing the repair or replacement of the component; cost of repair/replacement; Vehicle Identification Number (“VIN”); date of service; and mileage at time of service.


5. What is needed for proof of payment?

You must submit proof that you paid for the repair or replacement for which you are seeking reimbursement—not just that you received an invoice for that amount. Proper proof of payment includes a credit card receipt, cancelled cheque, or receipt from a dealer unambiguously indicating the amount was paid in full.


6.What if I was charged less than the reimbursement limit for a repair?

You are only eligible for reimbursement of expenses UP TO the reimbursement limit for each component. If you were charged less than the reimbursement limit for a repair or replacement to a component, you are only eligible for reimbursement for your out-of-pocket costs for parts and labour—so on the Claim Form, list only the amount you actually paid for the eligible repair or replacement..


7. What if my repair was partially covered under an extended warranty?

You are only eligible for reimbursement of expenses UP TO the reimbursement limit for each component. If you did not incur any out-of-pocket expenses, you are not eligible for reimbursement. If you did incur out-of-pocket expenses (e.g., a deductible for an extended warranty), list only the amount you actually paid in connection with the eligible repair or replacement .