General Questions

1. What vehicles are eligible to participate in the Settlement?

This Settlement covers 2003-2007 Ford vehicles sold or leased in Canada and equipped with a 6.0-litre PowerStroke diesel engine. To be eligible to claim reimbursement in the Settlement, your vehicle must have received a repair, replacement, or adjustment during Ford’s 5-year/160,000-kilometre New Vehicle Limited Warranty to one of the following engine components:
• Exhaust Gas Recirculation (“EGR”) Cooler
• Oil Cooler
• Fuel Injector(s)
• EGR Valve
• Turbocharger
Note that only repairs or replacements to the specific components listed above will make your vehicle eligible. Repairs or replacements to other components with similar names (e.g., Turbo Supply Pipe, Exhaust Back Pressure Sensor, Fuel Injector Control Module, etc.) do not make your vehicle eligible for reimbursement.


2. What benefits are available under the Settlement?

The Settlement provides two separate benefit options. You may not file both types of claims.

  • Option 1 : If you received a repair or replacement to the Exhaust Gas Recirculation (“EGR”) Cooler, Oil Cooler, Fuel Injector(s), EGR Valve, or Turbocharger under Ford’s 5-year/160,000-kilometre New Vehicle Limited Warranty, then paid to repair or replace that same part (or, in the case of the EGR Cooler and Oil Cooler, a repair to either component) after the expiration of the New Vehicle Limited Warranty but before 6 years or 215,000 kilometres (whichever comes first), you may submit a claim for partial reimbursement.
  • Option 2 : If you paid more than one $100 deductible in connection with an engine repair under Ford’s original warranty, you may submit a claim for partial reimbursement of the 2nd through 5th deductibles you paid.


Claims Process

3. When is the deadline to submit a claim?

You may submit your Claim in advance of any approval of the Settlement by the Courts in Ontario and Quebec. To be eligible for consideration by the Claims Administrator, claims will need to be POSTMARKED by July 31, 2017.

Any Claim Form received that has a postmark after July 31, 2017 will be rejected.


4. How do I submit a Claim Form if I am unable to download and/or print one?

If you are unable to download and/or print a Claim Form, please mail a request to the following address containing your: (1) Vehicle Identification Number (“VIN”); (2) Vehicle Make; (3) Vehicle Model; (4) Name; and (5) Address (including City, Province and Postal Code):

CLAIM FORM REQUEST
CANADIAN NAVISTAR DIESEL ENGINE CLASS ACTION SETTLEMENT
CLAIMS ADMINISTRATION CENTER
P.O. Box 37 Windsor A, Windsor, ON N9A 6J5, Ontario, Canada.


5. Can I file a Claim Form for both Options?

No. You may only file one Claim Form for EITHER Option 1 (Reimbursement of Post Warranty Repairs) OR Option 2 (Reimbursement of 2nd Through 5th Warranty Deductibles).

If you submit multiple Claim Forms for the same vehicle, your claims may be rejected.


Eligibility of Vehicle

6. What do I do if I receive a message that I did not enter a valid VIN?

That means the VIN you entered is not correct. Double-check that you have properly input each of the digits and letters of the VIN as some digits and letters may be confused for another (e.g., the number 0 and the letter O; the number 5 and the letter S; the number 1 and the letter I).


7. What do I do if I receive a message that my VIN is not eligible to participate in the Settlement according to Ford’s records?

If your VIN is listed as not eligible that means that, according to Ford’s records, your vehicle is not eligible to participate in the settlement because it is not a 2003-2007 Model Year Ford vehicle sold or leased in Canada equipped with a 6.0-litre PowerStroke diesel engine, and/or it did not receive a repair or replacement during Ford’s 5-year/160,000 kilometre New Vehicle Limited Warranty to one of the five qualifying components. If you believe Ford’s records are not accurate, please follow the below steps to assess the eligibility of your vehicle:

1. Confirm that your vehicle is a 2003-2007 Model Year Ford vehicle sold or leased in Canada.

2. Confirm that your vehicle is equipped with a 6.0-litre PowerStroke diesel engine.

3. Confirm that your vehicle received a repair, replacement, or adjustment to one of the five specific components listed below before your vehicle reached 160,000 kilometres AND before your vehicle reached 5 years in service. (If you purchased your vehicle used, note that the warranty runs from the date of the vehicle’s original purchase, not the date you purchased the vehicle.):
• Exhaust Gas Recirculation (“EGR”) Cooler
• Oil Cooler
• Fuel Injector(s)
• EGR Valve
• Turbocharger
Note that only repairs or replacements to the specific components listed above will make your vehicle eligible. Repairs or replacements to other components with similar names (e.g., Turbo Supply Pipe, Exhaust Back Pressure Sensor, Fuel Injector Control Module, etc.) do not make your vehicle eligible for reimbursement.

If you believe your vehicle meets all of the criteria for eligibility, please re-check the VIN you entered to make sure you correctly typed in your VIN, and re-enter your VIN by clicking here.
If you continue to receive the same message, please click here to download a claim form package.


8. When will my Claim be Assessed?

The Claims Administrator is responsible for assessing Claims. The Administrator will begin to assess Claims once the Opt out Period expires on March 17, 2017.

Top

9. Who is Class Counsel?

Class Counsel are the firms of Consumer Law Group P.C. in the Ontario Proceeding and Consumer Law Group Inc. in the Quebec Proceeding.
If you have questions, you can contact Jeff Orenstein, one of the lawyers at Consumer Law Group, at jorenstein@clg.org.
If you do not have access to email, you can call him at:
1-888-909-7863 Toll Free
514-266-7863 Montreal
416-479-4493 Toronto
613- 627-4894 Ottawa